If your deposit was declined there should be an email in your inbox explaining the reasons for the decline.
You can also check the status of your deposit/withdrawal in MyFXTM .
Your request was possibly declined because of one of the reasons below:
- Card not active for online activity
- Payment declined by card issuer
- 3D security (Credit/Debit Card)
- Incorrect card details
- Invalid verification code (Neteller)
- System Error
- Invalid email/user name (E-wallets)
- Closed account
- Wrong account number
- Incorrect currency (Bank – wire)
- Wrong purpose of payment (Bank – wire)
- Transaction rejected by bank
- Incorrect recipient name (Bank – wire)
If you need any further clarification please contact your Account Service Manager, Customer Support or Back Office .
Your request was possibly declined because of one of the reasons below:
- Insufficient balance.
- No trading activity since last deposit.
- Incorrect details.
- Insufficient free margin to cover open positions.
- Payment method used for withdrawal is different from the one used to deposit.
- Withdrawal amount exceeds deposit amount (Credit/Debit Cards).
- Withdrawal doesn’t cover payment system charges.
- Additional information requested was not provided.
- Third-party transfer request.
- Name was written in English (China Union Pay).
If you need any further clarification please contact your Account Service Manager, Customer Support or Back Office .
If you haven’t received your funds in more than 5 business days you should email our Back Office department requesting an ARN (acquiring reference number). Your credit/debit card provider will then be able to track your withdrawal.
If you haven’t received your funds in more than 5 business days you should email our Back Office department requesting a swift copy. Your bank will then be able to track your withdrawal.
If you don’t receive your withdrawal please email our Back Office department for more information.
- Insufficient free margin.
Funds are deposited to your wallet in the following cases:
If you wish to transfer funds from your wallet to your account please click here.